Privacy Policy

• Information you provide directly: When you submit a form on our Site (for example, to request a free inspection or estimate), we collect your name, phone number, property address, and any notes or details you provide about your roofing issue.
• Information collected automatically: Like most websites, we use analytics tools (including Google Analytics) that automatically collect information such as your IP address, browser type, device type, pages visited, and how you interact with the Site, typically through cookies and similar technologies.
• Phone calls: Calls to our business line may be answered by Brenda, our AI-assisted receptionist, or by a member of our team. Calls may be recorded or transcribed for quality assurance, training, and customer service purposes.

We use the information we collect to:

• Respond to your inquiry and schedule a free roof inspection or estimate
• Communicate with you about appointments, estimates, and ongoing work, by phone, text message, or email
• Improve our Site and services
• Maintain internal business records
• Comply with legal obligations

If you provide your phone number and agree to receive text messages from us, Reliable Roofing may send you messages related to your inquiry, scheduling, appointment reminders, and service updates. Message frequency varies. Message and data rates may apply. You may opt out of text communications at any time by replying STOP to any message, or by contacting us directly at (830) 443-3001. Reply HELP for assistance. Your consent to receive text messages is not a condition of purchasing any services from us.

We do not sell your personal information. We may share information with:

• Service providers who help us operate our business, including our customer relationship management and scheduling platform, our AI-assisted call handling provider, our website hosting provider, and, when you make a payment to us, our payment processor
• An insurance company, only when you ask us in writing to send them a copy of the damage report we prepared for your property
• Government authorities, if required by law, subpoena, or other legal process

We retain your information for as long as reasonably necessary to fulfill the purposes described in this policy, including maintaining business and warranty records. We use reasonable administrative and technical safeguards to protect your information, but no method of transmission or storage is 100% secure.

You may ask us to stop contacting you at any time by calling (830) 443-3001, replying STOP to any text message, or emailing us. You may ask what information we have on file for you and request that it be corrected or deleted, subject to our legitimate business and legal recordkeeping needs.

Our Site and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

We may update this Privacy Policy from time to time. The "Effective Date" above reflects the most recent revision. Continued use of the Site after changes are posted constitutes acceptance of the updated policy.